Refund Policy

1. General Refund Policy

Due to the digital nature of IPTV subscriptions, all sales are generally final once credentials have been delivered and the service activated. We strongly encourage all customers to use our free trial first.

2. When a Refund May Be Issued

A refund or credit extension may be considered in the following circumstances:

• The service is completely non-functional on your end and our support team is unable to resolve it
• A duplicate payment was made in error
• Credentials were never delivered within 24 hours of confirmed payment

3. Non-Refundable Situations

• You changed your mind after purchase
• The service works but specific channels you wanted are unavailable
• Internet or device issues on your end causing poor quality
• Account suspended due to Terms of Service violation (e.g. sharing credentials)
• Partial use of a subscription period

4. How to Request a Refund

Contact us within 48 hours of your purchase date via WhatsApp or email. Provide your payment reference and describe the issue. We aim to respond within a few hours.

5. Resolution Options

Where a valid issue exists we may offer: a subscription extension, a replacement account, or a partial/full refund at our discretion.

→ Also read our Terms of Service and Privacy Policy.